Frequently Asked Questions
Your questions answered
Everything you need to plan your visit! If there is anything that you are still unsure about, please do not hesitate to contact us.
What is a day spa?
It’s a fantastic environment in which people can enjoy time together, take time out to lounge, relax, unwind and be pampered from morning to night. We offer traditional and holistic treatments for both men and women, for body and soul, as well as beauty treatments, restaurant and spa bar.
What makes us unique?
There isn’t another quite like it in the country! Portland Hall Spa has a unique emphasis on personal space and relaxation. Clients have exclusive use of the candlelit spa pool for themselves or their group, at which they are waited on with fresh fruit and drinks at their request.
We pride ourselves on being different, taking the client through a journey perhaps planned around lunch, or a particular flow of treatments. Our goal is to offer a form of escapism that leads to relaxation. We aim to go with the flow and ensure that you enjoy your journey through our very beautiful building.
We are an independent PAYOT Day Spa and our focus is on facials and body massage. As winners of the English Hair & Beauty Awards 2017 and 2019, and finalists in the British Health & Beauty Awards and the Good Spa Guide Awards, we have a lot to live up to!
How can I find you?
Our location is extremely close to the famous Lord Street Boulevard enables you to enjoy both the town and the promenade.
Our address is 17a Portland Street, Southport, Merseyside, PR90HW. You can view us on the map here.
We are positioned in the centre of Southport, just off Lord Street. We have limited on-site parking available. If you are struggling to get parked, there is limited on-street parking in the area, and a large multi-story here, approximately 10 minutes walk from the Spa.
We are a 5-10 minute walk from Southport Train Station. Turn left out of the station, left at the top of Chapel Street and right onto Princes Street. You’ll find us on the far corner of Princes Street.
What is a rasul?
This centuries old cleansing ritual was a major social part of Arab life. Today, this exotic aromatic temple is used by singles, couples or friends who appreciate the sharing aspect of the experience.
Seated under 1000 stars, you’ll apply therapeutic muds to different parts of the body which work to exfoliate the skin, eliminate toxins and boost circulation. Steam infused with pure herbs fills the atmosphere. Sit back and relax whilst the mud works its magic and finally a warm rain shower completes the ritual, leaving you feeling cleansed and revitalised.
Is it for women only?
Not at all, we provide a wide range of treatments suitable for both men and women. The main aim of the Spa is for people to enjoy time together.
Will I be alone for my treatment?
Our day spa has mainly double treatment rooms but we have a single room, triple and a ground floor room too, perfect for individuals, couples or friends.
Do you have free parking?
Parking is available within the Spa grounds subject to availability. Spaces fill up fast, however should space be limited, some roads nearby offer free parking. Please contact us for more information.
Are robes and slippers included?
Robes and slippers are included with many of our packages, however if this is not stated as part of your booking or voucher, there is a £7pp charge for hire of robes and slippers.
Can I add services on to my promotional voucher?
What is your cancellation policy?
Read our cancellation policy here.
What is your complaints procedure?
We require any complaints to be sent to us in writing to firstname.lastname@example.org and they will be responded to within 7 working days. If the complaint is regarding a spa visit that has already been attended, then a refund will not be issued unless any concerns have been brought to our attention in person at the time of appointment.
What time should I arrive?
We build 30 minutes arrival time into every appointment to enable you not to be rushed. Please do not arrive before the time allocated to you. Should you be late for an appointment we may need to reduce treatment time to ensure that the following clients are not affected.
How do I pay?
All appointments need to be paid in full at the time of booking. Please have your credit or debit card, or voucher code to hand when you ring us or book online.
Do treatment times include a consultation?
All of our spa treatments include time for consultation and aftercare advice.
What is your noise policy?
As a courtesy to other clients and to preserve the ambiance of the Spa we request that clients switch off their mobile phones at all times and keep noise to an agreeable level throughout the Spa. We reserve the right to ask any guest or group of guests to leave the Spa if they are disturbing other guests or being disruptive.
Are there any conditions or illnesses that will prevent me from attending?
Please note that all treatments and packages are subject to medical status, some medical conditions require a doctor’s note. A full list can be found here. If you are unsure, please contact us on 01704 537733 and we will be able to advise further. We will make every effort to offer an alternative treatment.
Can children attend the Spa?
We require parental consent for anyone under 18 years of age. We do not offer massages for under 16s but can offer alternative treatments instead.
Do I need a patch test?
We require customers who are having eyebrow/eyelash tints or weekend lashes to come in to the spa for a patch test 24 hours before your appointment time.
The Perfect Gift
Did you know we offer fully customisable digital vouchers for each of our treatments, packages and products? Choose a monetary amount or gift a spa day package to send as an e-voucher or to print and pop in a card.