Your Southport spa questions
Practical answers to help you plan a relaxing visit
Your Visit
FAQs
Everything you need to plan your visit! If there is anything that you are still unsure about, please do not hesitate to contact us.
What is a day spa?
A day spa offers treatments and relaxation without an overnight stay. At Portland Hall Spa in Southport, you can book a massage, facial or beauty treatment, enjoy a spa package and spend time in our lounge, restaurant and spa bar. Check your chosen experience for the facilities and dining included.
What makes us unique?
Portland Hall Spa is an independent, Moroccan-inspired day spa in Southport with an emphasis on privacy and personal care. Our candlelit spa pool is booked for exclusive use by you and your guests, with fresh fruit and drinks available at your request.
Plan your visit around massages, facials, private spa time and lunch, choosing a package or treatments that suit you. Our team will help you make the most of your time in our characterful building.
We are winners of the English Hair & Beauty Awards in 2017, 2019, 2020, 2022, 2023 and 2026, and finalists in the British Health & Beauty Awards and Good Spa Guide Awards.
How can I find you?
Find Portland Hall Spa in Southport town centre, close to Lord Street and within easy reach of the promenade.
Our address is 17a Portland Street, Southport, Merseyside, PR8 1LR. You can view us on the map here.
By Car
We are positioned in the centre of Southport, just off Lord Street. We have limited on-site parking available. If you are struggling to get parked, there is limited on-street parking in the area, and a large multi-story here, approximately 10 minutes walk from the Spa.
By Train
We are a 5-10 minute walk from Southport Train Station. Turn left out of the station, left at the top of Chapel Street and right onto Princes Street. You’ll find us on the far corner of Princes Street.
What is a rasul?
A rasul is a traditional mud and steam bathing ritual to enjoy alone, as a couple or with friends. In our Moroccan-inspired setting beneath a ceiling of stars, you apply mud to your skin, relax in aromatic steam and finish with a warm rain shower. Ask our team about availability and including a private rasul experience in your spa visit.
Is it for women only?
Everyone is welcome at Portland Hall Spa. Our Southport treatments and spa packages offer time out for individuals, couples, friends and groups, with massage, facials, body treatments and beauty services to choose from.
Will I be alone for my treatment?
We have double treatment rooms as well as a single room, a triple room and a ground-floor room. Tell us who is joining you and any room requirements when booking, so our team can help plan your visit.
Do you have free parking?
Parking is available within the Spa grounds subject to availability. Spaces fill up fast, however should space be limited, some roads nearby offer free parking. Please contact us for more information.
Are robes and slippers included?
Robes and slippers are included with PHS Signature experiences and many spa packages. Standard Spa Essentials treatments include treatment only. Check your booking or voucher for its exact inclusions; robe and slipper hire may carry an additional charge where it is not included.
Can I add services on to my promotional voucher?
Yes. Explore our spa voucher upgrades for treatment extensions, dining and private spa experiences. Availability and any additional charges depend on your voucher and the options you choose.
What is your cancellation policy?
Read our cancellation policy here.
What is your complaints procedure?
We require any complaints to be sent to us in writing to [email protected] and they will be responded to within 7 working days. If the complaint is regarding a spa visit that has already been attended, then a refund will not be issued unless any concerns have been brought to our attention in person at the time of appointment.
What time should I arrive?
We build 30 minutes arrival time into every appointment to enable you not to be rushed. Please do not arrive before the time allocated to you. Should you be late for an appointment we may need to reduce treatment time to ensure that the following clients are not affected.
How do I pay?
All appointments need to be paid in full at the time of booking. Please have your credit or debit card, or voucher code to hand when you ring us or book online.
Do treatment times include a consultation?
All of our spa treatments include time for consultation and aftercare advice.
What is your noise policy?
As a courtesy to other clients and to preserve the ambiance of the Spa we request that clients switch off their mobile phones at all times and keep noise to an agreeable level throughout the Spa. We reserve the right to ask any guest or group of guests to leave the Spa if they are disturbing other guests or being disruptive.
Are there any conditions or illnesses that will prevent me from attending?
Please note that all treatments and packages are subject to medical status, some medical conditions require a doctor’s note. A full list can be found here. If you are unsure, please contact us on 01704 537733 and we will be able to advise further. We will make every effort to offer an alternative treatment.
Can children attend the Spa?
We require parental consent for anyone under 18 years of age. We do not offer massages for under 16s but can offer alternative treatments instead.
Do I need a patch test?
We require customers who are having eyebrow/eyelash tints or weekend lashes to come in to the spa for a patch test 24 hours before your appointment time.
VOUCHERS
The Perfect Gift
Did you know we offer fully customisable digital vouchers for each of our treatments, packages and products? Choose a monetary amount or gift a spa day package to send as an e-voucher or to print and pop in a card.
