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Booking Policy

Coronavirus Booking Extensions

We are preparing to open our doors from 3rd August 2020.  Should the Government advise otherwise, we will allow customers with to reschedule their booking to a suitable date within twelve weeks of the revised Government-permitted opening date.  If a booking is rescheduled from a weekday to a weekend, the supplements detailed below will apply.  Customers moving their booking from a weekend to another weekend will not be charged an additional fee.

Promotional offers are non-refundable.

Weekend, Public Holiday and Celebration Supplement

Where stated in third party spa package offerings, vouchers may be subject to a booking supplement as per stated terms and conditions.  Check your voucher to find if this applies to you.

An additional £12.50 per person will be charged from Friday to Sunday, bank holidays, school half term holidays and celebrations including (but not limited to) Mothers Day, Valentine’s Day and Christmas week.  This fee is reduced to £6.50 with the purchase of any upgrade from the selection listed here: https://portlandhallspa.com/redeem-a-voucher/

Vouchers Subject to Availability

Where stated in third party spa package offerings, vouchers may be subject to availability as per stated terms and conditions.  Where applicable, 9:30 and 4pm are offered as booking times for basic packages.  Other times are available with any add-on listed here: https://portlandhallspa.com/redeem-a-voucher/

If you upgrade then robes and slippers are included, the admin fee is waived, the weekend/holiday supplement reduces to £6.25pp and the time restrictions are removed. If applicable to your voucher, please note the three course meal upgrade replaces the light lunch.

If you have any queries, please contact us on ‪01704 537733‬ or email [email protected]