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Our COVID-Safe Policy

Important Update – October 2020

  • Due to local restrictions we cannot currently accept bookings for more than six people.
  • Only households and their support bubbles are able to attend until further notice
  • Customers must wear face masks in communal areas
  • For more information click here

Arriving at Portland Hall Spa

  • Our booking agents will have ensured that arrival times for guests are staggered.
  • We have altered our check in process to ensure each and every guest remains a safe distance whilst adhering to the social distancing guidelines
  • Pre-arrival documents will be issued prior to arrival to ensure less contact on the day
  • COVID-19 checklist will be carried out with each guest on the day of arrival
  • To reduce contact, guests will be required to leave card details with our receptionist for any expenditure incurred during visits

PPE

  • Our staff have been issued with the correct PPE throughout each department and trained on COVID-19 guidelines
  • Treatments will be carried out safely with our highly trained therapists wearing face guards throughout your treatment journey
  • Alcohol gel dispensers will be available throughout the spa for safe and easy access when needed

Spa Treatments

  • We will provide a consultation form prior to arrival to complete ahead of your stay
  • Each guest will be offered the use of a face mask during their treatment
  • Therapists will have PPE throughout the entire treatment including a face shield
  • Treatment rooms will be fully sanitised between each treatment
  • Treatments will be bookable prior to arrival to eliminate the need for brochures and further contact at reception.

Spa Bistro 

  • Table service throughout the Bistro
  • Social distanced seating areas both inside and out
  • Disposable cups/glasses available upon request
  • Increased cleaning of dining tables and chairs between guest visits

Award winning Spa facilities

  • Pre-bookable options available for the private pool and mud rasul to adhere to social distancing guidelines
  • Access will only be granted to facilities booked at the allocated time on your schedule
  • Increased deep cleans and sanitising of all spa facilities between each booking with our highly trained team

Safe access throughout

  • We have implemented a one way system to safely travel throughout the building
  • Our communal areas will be sanitised throughout the day
  • All magazines, brochures and newspapers have been removed however guests are welcome to bring their own books or magazines
  • Changing rooms will have limited access and be sanitised every hour including locker keypads, showers and toilets
  • Every staff member will be temperature checked daily along with completing a COVID-19 symptom checker to be a COVID-19 safe worker
  • Our team have the right to ensure the guidelines are being followed to keep you safe and we reserve the right to ask any guests not adhering to such guidelines to leave the premises with no refund.