FLASH SALE now extended due to popular demand! Buy a £25 voucher and get another £25 voucher absolutely FREE! Redeemable against full priced treatments or packages, our vouchers are the perfect gift for your loved ones this Christmas. Voucher will be emailed after purchase. Ends 16/12. T&C's apply. Click here to buy!

FAQ's

What is a day spa?

It's a fantastic environment in which people can enjoy time together, take time out to lounge, relax, unwind and be pampered from morning to night. We offer traditional and holistic treatments for both men and women, for body and soul, as well as beauty treatments, restaurant and spa bar.

What makes us unique?

There isn't another quite like it in the country! Portland Hall Spa has a unique emphasis on personal space and relaxation. Clients have exclusive use of the candlelit spa pool for themselves or their group, at which they are waited on with fresh fruit. Our intimate candlelit spa jacuzzi is available too in the Moroccan Suite. We pride ourselves on being different, taking the client through a journey perhaps planned around lunch, or a particular flow of treatments. Our goal is to offer a form of escapism that leads to relaxation. We aim to go with the flow and ensure that you enjoy your journey through our very beautiful building. We are an independent PAYOT Day Spa and our focus is on facials and body massage.  As winners of the English Hair & Beauty Awards 2017 and finalists in the British Health & Beauty Awards and the Good Spa Guide Awards, we have a lot to live up to!

What is a rasul?

This centuries old cleansing ritual was a major social part of Arab life. Today this exotic aromatic temple is used by singles, couples or friends who appreciate the sharing aspect of the experience. Seated under 1000 stars, you'll apply therapeutic muds to different parts of the body which work to exfoliate the skin, eliminate toxins and boost circulation. Steam infused with pure herbs fills the atmosphere. Sit back and relax whilst the mud works its magic and finally a warm rain shower completes the ritual, leaving you feeling cleansed and revitalised.

Is it for women only?

Not at all, we provide a wide range of treatments suitable for both men and women. The main aim of the Spa is for people to enjoy time together.

Do you have free parking?

Parking is available, subject to availability, within the Spa grounds. However, should space be limited, some roads nearby offer free parking. Please contact us for more information.

Robes & slippers

Unless otherwise stated there is a £7pp charge for hire of robes and slippers.

Can I add services on to my promotional voucher?

Absolutely, we have some great offers that can be combined with your deal to make your day that even more special which you can view here

Cancellation policy

A full refund will be given if single treatments are cancelled 48 hours prior to the booking. 100% will be charged should notification be given after this time, but the appointment can be rebooked subject to a fee of 50% of the value. Reseller packages, overnight breaks, promotional offers and third party vouchers are non-refundable. An option to change your date and rebook an alternative at no additional cost is will be offered when this request is made a minimum of 48 hours in advance of the booking. The option to change your date is offered once.

Arrival time

We build 30 minutes arrival time into every appointment to enable you not to be rushed. Please do not arrive before the time allocated to you. Should you be late for an appointment we may need to reduce treatment time to ensure that the following clients are not affected.

Booking & Payment

All appointments need to be paid in full at the time of booking. Please have your credit or debit card, or voucher numbers to hand when you ring us or book online.

Treatment Times

All of our spa treatments include time for consultation and aftercare advice.

Spa Etiquette

As a courtesy to other clients and to preserve the ambiance of the Spa we request that clients switch off their mobile phones at all times and keep noise to an agreeable level throughout the Spa. We reserve the right to ask any guest or group of guests to leave the Spa if they are disturbing other guests or being disruptive.

Health Conditions

Please note that all treatments and packages are subject to medical status, some medical conditions require a doctor’s note. A full list can be found here. If you are unsure, please contact us on 01704 537733 and we will be able to advise further. We will make every effort to offer an alternative treatment.

Patch Tests

We require customers who are having eyebrow/eyelash tints or weekend lashes to come in to the spa for a patch test 24 hours before your appointment time.

Children

We require parental consent for anyone under 18 years of age. We do not offer massages for under 16's but can offer alternative treatments instead.

If you would like further information regarding any of the above, please call us on 01704 537733.